We are a long estabished apparel and footwear company, with manufacturing facilities in Italy, regional offices in the United Kingdom and head office in California, United States. Our founder, and current CEO, Mrs Anja Kahn, has over 20 years experience in the luxury branded apparel market.
If your item does not fit, your client manager will work with you to get alterations done at a tailor local to you. We will pay for reasonable alteration costs. If it cannot be fixed we will remake for you at no additional cost.
You must notify us within 10 days of receipt of order if there are any fitting issues.
All our orders are shipped direct from our atelier facilities in Italy.
Your client manager will keep you posted on progress of your order and you will be notified with full tracking details when your order ships.
Shipping is free on all orders.
We do not ship to PO boxes, and we require an adult to sign for the delivery. If we are aware that an address is undeliverable, your client manager will liaise with you, and if unresolvable we will cancel the order and refund any payments you have made. If an address is found to be undeliverable after the item has been shipped, you may need to collect from your local depot; we use carriers such as UPS, FedEx, USPS, DHL, Royal Mail.
Extra Charges or Duty - There should not be any additional charges payable to the shipping company, however some countries may charge a tariff for overseas goods, please contact us immediately by email with all written details the courier has provided and your client manager will advice you. Where tariffs have to be paid we will either make the payment or ask you to make it and we will refund you. Any extra costs incurred as a result of a customer's specific circumstances, action or lack of action cannot be refunded.
Please check order thoroughly as soon as it is received, and notify us within 10 days of any issues.
